Who to Call for Water Damage: Your Complete Guide

Water damage can strike unexpectedly, whether it’s from a burst pipe, heavy rain, or an overflowing appliance. Knowing who to call for water damage is crucial to minimizing long-term damage and costs. This guide will walk you through the essential professionals you should contact when water damage occurs and provide advice on how to handle this stressful situation quickly and efficiently.

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TLDR – Quick Guide

• First Call: A professional water damage restoration company to assess and mitigate the damage.
• Plumber: If the water damage is caused by a plumbing issue, a licensed plumber should be contacted.
• Electrician: For severe flooding, an electrician may be needed to inspect for electrical hazards.
• Insurance Company: Notify your homeowners’ insurance to start a claim for repairs and restoration coverage.
• Mold Remediation Specialist: If mold growth is a concern, call a mold remediation professional after water cleanup.
• Restoration Tip: Act fast to prevent further damage, as water can cause mold and structural issues within 24-48 hours.

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1. Water Damage Restoration Companies: Your First Call

When water damage strikes, your first call should be to a water damage restoration company. These professionals specialize in assessing the extent of water damage, removing excess water, drying out affected areas, and restoring your property.

Why Call a Restoration Company First?

• Fast Response: Most restoration companies offer 24/7 emergency services, ensuring they can start mitigating the damage as soon as possible.
• Specialized Equipment: They use industrial-grade fans, dehumidifiers, and moisture meters to ensure all water is properly removed.
• Expertise: Restoration professionals understand how to dry out and restore a range of materials, from carpets and drywall to wood and insulation.
• Mold Prevention: By acting quickly, they help prevent mold from developing, which can happen within 48 hours of water exposure.

Some reputable restoration companies include Servpro, PuroClean, and local specialists who are trained to handle everything from minor leaks to significant flooding.

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2. Plumber: Fixing the Source of the Problem

If the water damage is caused by a plumbing issue, such as a burst pipe, overflowing toilet, or leaking appliance, you’ll need to call a licensed plumber. A restoration company can only clean up and repair water damage, but a plumber is needed to fix the source of the problem to prevent further damage.

What a Plumber Can Do:

Appliance Leaks: Plumbers can repair or replace malfunctioning water heaters, washing machines, or dishwashers that may have caused water damage.

Repair Broken Pipes: If a pipe burst caused the flood, the plumber will locate and fix the break.

Address Sewage Issues: If your damage stems from a sewage backup, a plumber can fix the underlying issue safely.

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3. Electrician: Addressing Electrical Hazards

In cases of severe flooding, you may need to contact an electrician to ensure that your home is free of electrical hazards. Water and electricity do not mix, and it’s essential to have a professional inspect your wiring if the flooding has reached outlets, fuse boxes, or major appliances.

When to Call an Electrician:

Restoring Power Safely: In the case of significant water damage, an electrician can safely restore power after ensuring all systems are dry and functional.

Flooded Electrical Systems: If water has penetrated walls or ceilings where electrical wiring is housed.

Sparking or Short Circuits: If you notice any sparking, tripping breakers, or malfunctioning electrical devices after a water incident.

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4. Insurance Company: Initiating Your Claim

Your homeowners’ insurance company should be contacted shortly after you’ve dealt with the immediate water damage concerns. Many insurance policies cover water damage if the cause was sudden and accidental (like a burst pipe), but may not cover flooding caused by natural disasters unless you have specific flood insurance.

Steps to Take:

• Document the Damage: Before the cleanup begins, take photos and videos of the damage for your insurance claim.
• Submit Your Claim Promptly: The sooner you report the damage, the faster you can get compensation for repairs.
• Understand Your Coverage: Some policies may cover the cost of water extraction, drying, repairs, and even temporary housing if your home is uninhabitable.

Working closely with your insurance adjuster can help ensure you get the most out of your coverage.

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5. Mold Remediation Specialist: Preventing Future Problems

If the water damage is extensive, or if it’s been a few days since the water event, mold growth is a significant concern. Calling a mold remediation specialist can help prevent or eliminate mold that could develop from lingering moisture.

Signs You May Need a Mold Specialist:

• Visible Mold Growth: If mold starts to appear on walls, floors, or ceilings.
• Musty Smell: Mold often gives off a musty odor, even if it’s not visible.
• Health Symptoms: If household members begin to experience respiratory problems, allergy-like symptoms, or skin irritations, mold could be the cause.

Mold remediation specialists will contain and remove mold safely, preventing it from spreading and causing health issues or structural damage to your home.

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6. Additional Professionals: When Further Help Is Needed

Depending on the extent of the water damage, you may need to call in additional experts:

HVAC Technicians: If water has infiltrated your heating or cooling systems, having an HVAC technician inspect and clean them is essential.

Carpet Cleaners: For professionally cleaning and drying soaked carpets.

Contractors: For significant reconstruction work, such as replacing damaged drywall or flooring.

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Key Takeaways

• Water damage restoration companies should be your first call to start the cleanup process and mitigate further damage.
• Plumbers are essential for fixing the root cause of water damage, especially if it’s related to broken pipes or faulty appliances.
• Electricians are needed in cases where electrical systems may have been affected by flooding.
• Insurance companies should be notified early in the process to ensure your claim covers the necessary repairs and restoration.
• Mold remediation specialists can help address mold concerns that arise from lingering moisture.
• Act quickly when water damage occurs to prevent long-term damage and costly repairs. Each professional plays a crucial role in restoring your home to safety and comfort.

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FAQs